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Policy

Accessibility Statement

CASCADA is committed to creating an inclusive, welcoming, and accessible experience for every guest. Our goal is to ensure that all visitors can enjoy our thermal resort, hotel, spa, fitness spaces, dining areas, and digital platforms with comfort, dignity, and independence.

We work continuously to meet or exceed the requirements of the Americans with Disabilities Act and to follow the Web Content Accessibility Guidelines. These standards guide our design decisions for physical spaces as well as our online presence.

Our Commitment

  • Equal access to all amenities across the property including our hydrothermal circuit, movement studios, guest rooms, dining outlets, and retail spaces
  • Clear wayfinding with readable signage and staff guidance when needed
  • Accessible guest rooms designed for ease, comfort, and independence
  • Accessible entrances and paths of travel across all resort areas
  • Staff support trained to assist guests with mobility, sensory, or other needs
  • Service animal accommodations throughout the property
  • Digital accessibility across our website, booking engine, and online content
  • Ongoing improvements as new standards and technologies evolve

Accessible Features of CASCADA

If a specific feature is not available at a particular location, our team will provide alternatives when possible.

  • Accessible parking spaces near the main entrance
  • Step free paths to all primary public areas
  • Elevators serving all guest floors and key resort spaces
  • Accessible restrooms in public areas
  • Accessible hotel rooms with roll in showers, grab bars, lowered amenities, and improved maneuvering clearance
  • Visual and audible alarms
  • Service animal friendly policies
  • Staff support for equipment, transfers, or guided navigation upon request

Website Accessibility

CASCADA aims to make its digital experiences accessible for all guests. Our website is designed with practices intended to maintain alignment with accessibility standards.

  • Text alternatives for non text content
  • Logical navigation order
  • Keyboard accessible user flows
  • Color contrast that improves readability
  • Descriptive link and button labels
  • Compatibility across major screen readers and browsers

Feedback and Support

Your feedback is essential in helping us improve our accessibility. If you encounter an accessibility issue or have a request related to accommodations, please contact us.

Accessibility Support: hello at cascada dot me. CASCADA PDX, 1150 NE Alberta St, Portland, OR 97211.

We will respond promptly and work to resolve your concern or provide an alternative solution.

Ongoing Improvements

CASCADA is committed to continuous growth in accessibility. We evaluate our resorts, services, and digital platforms on an ongoing basis and make enhancements as new standards, technologies, and guest needs evolve.