Privacy Policy

We may collect personal information that you provide directly, including name, email address, phone number, mailing address, reservation details, and purchase details.

We may automatically collect information about how you access and use the Service, including IP address, browser type and version, pages visited, time and date of visits, and device identifiers.

We use cookies, pixels, and similar technologies to operate and improve the Service, analyze usage, and support marketing and advertising. You can control cookies through your browser settings.

• Provide and operate our services
• Process reservations and transactions
• Communicate with you about bookings and support
• Improve and analyze our Service
• Detect and prevent fraud or technical issues
• Send marketing communications where permitted by law

We may communicate with you via email and SMS in connection with your interactions with CASCADA. Messages may include booking confirmations, appointment reminders, customer service responses, and occasional promotional offers.

Marketing communications are provided where permitted by law and may require your consent.

When customers message us on Instagram, we receive those messages via Meta's Instagram Messaging API and store them in our internal customer-support tools. We use this data only to respond to the customer's inquiry. We do not sell or share Instagram message contents with third parties.

If you provide your phone number, CASCADA may send you text messages related to your transactions or interactions with us. Message frequency varies, typically 2-6 messages per month. Message and data rates may apply.

You may opt out at any time by replying STOP. Reply HELP for assistance.

Where required by applicable law, consent to receive SMS messages will be obtained prior to sending such messages. Consent to receive marketing messages, if offered, requires a separate and explicit opt-in and is not a condition of purchase.

We do not share or sell your mobile phone number or SMS opt-in data with any third parties or affiliates for any purpose, including marketing or promotional purposes.

If you provide your email address, we may send transactional and marketing emails. You may unsubscribe from marketing emails at any time using the unsubscribe link included in emails.

Transactional emails related to your bookings or purchases will continue as necessary.

We do not sell your personal information. We may share your information with service providers that help us operate our business, including reservation and booking systems, payment processors, messaging and email providers, analytics, and advertising platforms.

These providers may access your information only as necessary to perform services on our behalf.

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Your information may be transferred to and processed in the United States or other jurisdictions. By using the Service, you consent to such transfers.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

Depending on your location, you may have the right to access your personal information, request correction or deletion, or opt out of marketing communications. To make a request, contact members@cascada.me.

Our Service may contain links to third party websites. We are not responsible for their privacy practices.

Our Service is not directed to individuals under 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Email: hello@cascada.me. Address: 1150 NE Alberta St, Portland, OR, United States.