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Frequently Asked Questions
Please see below for answers to common guest questions.
Thermal Springs + Spa
What is your cancellation policy?
Spa services: 24-hour notice required.
Thermal Springs and group fitness: 8-hour notice required.
Late cancellations will incur a fee, and no-shows will be charged in full.
Cancellation Fees
Group Fitness
- Late cancel: $10
- No-show: $15
Thermal Springs
- Late cancel: $35
- No-show: $50
Spa Services
- Late cancel: 50% of service price
- No-show: 100% of service price
Do I need to bring a swimsuit?
Yes. A swimsuit is required for the Thermal Springs. Bathing suits are also available for purchase in our second-floor retail space.
I am not a member. Can I visit CASCADA for a treatment?
Yes. CASCADA is open to the public.
Do I need a reservation?
Yes. Reservations are required for all spa treatments and Thermal Springs visits.
May I use the Thermal Springs after my treatment?
We recommend enjoying the Springs before your treatment for the greatest benefit.
Is gratuity included?
Gratuity is not included and is always appreciated as a gesture of thanks.
Do you have gender-neutral locker rooms or bathroom options?
Yes. All public spaces include gender-neutral bathrooms. Locker rooms are gendered, and an additional gender-neutral option is available for your comfort.
Fitness
Can I attend a class if I am not a member?
Yes, all ofour group fitness classes are open to the public.
Do I need to make a reservation for a class?
We recommend making a reservation to secure your spot, but our Spa Reception can accommodate walk-ins if space is available.
What should I bring to class?
We provide all necessary props, including yoga mats and sweat towels. Just bring yourself and a water bottle.
Hotel
Do you use any ambient or “piped in” fragrances in public spaces or hallways, or scented items in the rooms?
Within public spaces as well as the west end of our guestroom floors, we use our signature CASCADA scent which is comprised of essential oils and natural ingredients; nothing synthetic.
The east side of our guestroom floors do not have any diffusers in the hallways, specifically for guests with scent sensitivities.
The building features Merv-13 filtration, so air within the guestrooms is about as clean and clear as it gets. Each room also features a full sliding door (with either Juliet or walk-out balcony) so the ability to enjoy fresh air is readily accessible.
Are detergents (for linens) and cleaning products used in the rooms scented?
They are unscented.
Still have questions? We're happy to help! Please contact us and we will get back to you within 24 hours.