Accessibility Statement
Accessibility Statement
Cascada is committed to creating an inclusive, welcoming, and accessible experience for every guest. Our goal is to ensure that all visitors can enjoy our thermal resort, hotel, spa, fitness spaces, dining areas, and digital platforms with comfort, dignity, and independence.
We work continuously to meet or exceed the requirements of the Americans with Disabilities Act and to follow the Web Content Accessibility Guidelines. These standards guide our design decisions for physical spaces as well as our online presence.
Our Commitment
Cascada strives to provide:
Equal access to all amenities across the property including our hydrothermal circuit, movement studios, guest rooms, dining outlets, and retail spaces
Clear wayfinding with readable signage and staff guidance when needed
Accessible guest rooms designed for ease, comfort, and independence
Accessible entrances and paths of travel across all resort areas
Staff support trained to assist guests with mobility, sensory, or other needs
Service animal accommodations throughout the property
Digital accessibility across our website, booking engine, and online content
Ongoing improvements as new standards and technologies evolve
Accessible Features of Cascada
Our properties include features such as:
• Accessible parking spaces near the main entrance
• Step free paths to all primary public areas
• Elevators serving all guest floors and key resort spaces
• Accessible restrooms in public areas
• Accessible hotel rooms with roll in showers, grab bars, lowered amenities, and improved maneuvering clearance
• Visual and audible alarms
• Service animal friendly policies
• Staff support for equipment, transfers, or guided navigation upon request
If a specific feature is not available at a particular location, our team will provide alternatives when possible.
Website Accessibility
Cascada aims to make its digital experiences accessible for all guests. Our website is designed with practices intended to maintain alignment with accessibility standards. This includes:
• Text alternatives for non text content
• Logical navigation order
• Keyboard accessible user flows
• Color contrast that improves readability
• Descriptive link and button labels
• Compatibility across major screen readers and browsers
We review our site regularly and work with digital accessibility specialists for improvements.
Feedback and Support
Your feedback is essential in helping us improve our accessibility. If you encounter an accessibility issue or have a request related to accommodations, please contact us.
Accessibility Support
hello at cascada dot me
Cascada PDX
1150 NE Alberta St
Portland, OR 97211
We will respond promptly and work to resolve your concern or provide an alternative solution.
Ongoing Improvements
Cascada is committed to continuous growth in accessibility. We evaluate our resorts, services, and digital platforms on an ongoing basis and make enhancements as new standards, technologies, and guest needs evolve.